Support

We have a strict no-crashing policy at Regular Rate & Rhythm Software, but every once in a while software misbehaves. Here's where to start.

Rowmote FAQ

Setup, permissions, and troubleshooting for Rowmote, Rowmote Pro, and Rowmote Helper — answers to the most common questions.

Rowmote Helper download

The free Mac companion app, with builds for every macOS back to 10.4 Tiger.

Sending a crash log

Where to find a crash log on your device and how to email it to us.

Taking a screenshot

How to take a screenshot and attach it to a bug report.

Email support, per app

AppSupport emailApp Store
ICD10 Consultsupport@regularrateandrhythm.comView ↗
Perfect OB Wheel & Trackersupport@regularrateandrhythm.comView ↗
Rowmotesupport@rowmote.comView ↗
MediMath Medical Calculatorsupport@regularrateandrhythm.comView ↗
Optics Clinical Calculatorsupport@regularrateandrhythm.comView ↗
Med Mnemonicssupport@regularrateandrhythm.comView ↗
MedAbbreviationssupport@regularrateandrhythm.comView ↗

Not sure where to write? support@regularrateandrhythm.com works for everything.